Refund Policy

Southwell Media Return Policy

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•             Introduction: We value your satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund.

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•             Eligibility: Items must be unused.

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•             Refund Process: Refunds will be processed within 7-10 business days after we receive your returned item.

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•             Return Methods: To initiate a return, please contact customer service at orders@southwellmedia.net.

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•             Shipping Costs: Customers are responsible for return shipping costs unless the game is defective.

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•             Exclusions: The following items cannot be returned: gift cards and downloadables.

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•             Contact Information: For questions, please reach out to us at orders@southwellmedia.net.